The 11th edition of the Conversational Conference is coming up

The technology is there, but the reality is often painful: customers getting stuck in dead-end flows, a chatbot that causes more frustration than it provides answers… That is why Conversational Conference centres on one key question: how can you actually resolve issues through automated customer contact? Discover what it takes to take this step.
Efficient and effective. Is that possible?

How can you scale up customer service intelligently without compromising on quality? And how do you justify AI budgets to senior management? Expect to hear stories from organisations that have already made this transition, backed up by honest figures.

You are responsible, not the system

AI generates its own responses; you can’t predict every outcome. But the organisation will look to you if things go wrong. How do you stay in control, even as you scale up? Hear about the experiences of teams who have already been through this.

Building whilst everything is shifting

Conversational AI is a never-ending process. With AI, KPIs no longer hold true, and sprints work differently when the output is unpredictable. AI was initially just an extra layer, but now requires a complete overhaul: building solutions that continue to work in practice.

A day full of insights and real-life stories:

• Discover what agentic AI means for customer interaction.
• Learn how to make your teams, processes and organisation future-proof.
• Mastering technology: knowledge systems, integration with your own tools and data.
• Delve into voice AI, multimodal AI and conversational commerce.
• Follow the keynotes, sessions and case studies, and join in the discussion at the roundtables.